Shipping and return policies for Labyrinthine Crew

Shipping Info

UPDATE 1 December 2020:
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, addresses, etc., please get in touch with us as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Labyrinthine Crew will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of (or credit to the Member’s account for) the lost Product in compliance with our RETURN POLICY. For Products lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. All such claims are subject to Labyrinthine Crew investigation.

Economy Shipping: we do not take responsibility in case of loss of your packages, we strongly recommend to opt for a Priority Plus shipping, with Tracking Number, available at checkout.

Return Policy

We don’t take responsibility in case of loss or damage to your package during the transport.

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report at:
labyrinthine.crew (at) gmail (dot) com

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 3 weeks.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returns - If you need to return any product get in touch with us before to send it back. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not available.

All transactions for purchase of intangible products, digital downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on this website are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.